Systemization
It can take a long time to nail down exactly how you want, and need, to do business. Some SMEs never develop this side of the company, thinking the flexibility of adaptation will make them better off. This is, of course, incorrect--when we have a standard of practice that is unwavering, we look for solutions to fit this rather than excuses not to. Having systems also makes training and performance of employees a cinch when compared to willy-nilly ways and plans.